PRIVACY POLICY
Introduction
At Pecival Coaching ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.percivalcoaching.com, register for coaching sessions, or engage with us in other ways.
As a business based in the UK, we adhere to the General Data Protection Regulation (GDPR) and other relevant data protection laws to safeguard your personal information.
By using our website or engaging in our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information:
Personal Information: When you register for coaching sessions, contact us for information, or participate in our events, we may collect your name, email address, phone number, home address, and any other relevant information you provide.
For children’s coaching: In addition to the above, we may collect the child’s name, date of birth, emergency contact details, and any medical information needed to ensure their safety during sessions.
Payment Information: We may collect billing and payment information if you make a payment for our services. This data is processed securely through our payment provider.
Usage Data: We may collect information about how you access and use our website, including IP address, browser type, device information, and pages visited, for analytics and performance purposes.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience on our website, analyze site traffic, and remember your preferences. For more details, see our Cookie Policy.
2. How We Use Your Information
We may use the information we collect for the following purposes:
To provide coaching services: We use your information to deliver coaching sessions, manage your bookings, and communicate with you about your participation.
To process payments: We use your payment details to process fees for our coaching sessions and related services.
To communicate with you: We may contact you via email or phone regarding coaching schedules, updates, events, or promotional offers (with your consent).
To improve our services: We use feedback and usage data to assess and improve our coaching programs and website functionality.
To comply with legal obligations: We may need to use and retain your information to comply with legal or regulatory requirements (such as safeguarding requirements for children’s services).
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with third-party service providers that help us manage bookings, process payments, or send communications (e.g., email services). These third parties are contractually obligated to protect your information.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to legal requests, such as a court order or government inquiry.
Safeguarding: In the case of children’s coaching, we may share necessary information (such as emergency contact details or medical information) with staff or authorities in the event of an emergency.
4. Data Security
We take the protection of your personal data seriously and implement appropriate technical and organizational measures to safeguard it. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Under the GDPR, you have certain rights regarding your personal data. These include:
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: If the personal data we hold about you is incorrect or incomplete, you have the right to request that we update or correct it.
Right to Erasure: In certain circumstances, you may request that we delete your personal data (e.g., if you withdraw consent or your data is no longer necessary for the purposes we collected it).
Right to Restrict Processing: You may request that we restrict the processing of your data, particularly if you believe it is inaccurate or unlawfully processed.
Right to Object to Processing: You have the right to object to the processing of your personal data in certain situations, such as direct marketing.
Right to Data Portability: You can request that we provide your personal data in a machine-readable format, allowing you to transfer it to another service.
To exercise any of these rights, please contact us using the details provided below.
6. Children’s Privacy
Our coaching services may involve children, and we take extra care to ensure their privacy is respected. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have unintentionally collected personal data from a child under 13, we will take steps to delete that information.
If you are a parent or guardian, please review the personal data we collect from your child and contact us if you wish to update or delete it.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website and to analyze website traffic. Cookies are small files stored on your device that allow us to remember preferences, logins, and other information.
You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will update the "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Percival Coaching
Email: info@percivalcoaching.com